Your Buying Protection
Support and protection at every step
Buying a car online should come with a clear explanation of how you are protected. Our process safeguards your payment and gives you time to make your decision, from selecting a vehicle through to delivery.
Our Written Commitments
Six promises. Included in your contract.
Every vehicle purchase contract includes the commitments below.
14 Days to Decide on Your Car
After delivery, you have 14 days to drive and examine your vehicle. If it is not right for you, you may receive a full refund or choose a different car from our available stock.
Funds Released with Your Acceptance
We keep your payment in a secure holding account until you accept the car. Acceptance permits the funds to be released; rejecting the vehicle means your payment is refunded in full.
A Full Year of Warranty Cover
Each approved vehicle comes with protection for major mechanical parts, including the engine and transmission. A nationwide repair network supports this cover.
A Full Record of the Inspection
Our qualified technicians carry out 168 checks using professional diagnostic tools. You receive the complete inspection report with your car.
Preparation and Transport Taken Care Of
We coordinate clearing, preparation and delivery, arranging your handover through fully insured transporters. Your car arrives ready for you to receive it.
A Decision You Can Make Comfortably
Our team is available to answer your questions. All costs are provided in writing before you sign, and you can take the time you need to decide whether to proceed.
Following Your Payment
Understand how your funds are protected
It is important to know how your money is handled when you buy online. Our secure holding account protects your payment until you confirm acceptance of the vehicle.
1. Transfer into the secure account
Make your payment to the holding account. We start clearing and preparing your car when we receive confirmation of your payment.
2. Your payment stays in place
The funds remain untouched in the holding account throughout clearing, transport and your entire 14-day inspection period.
3. Confirm whether to accept the car
When you accept the vehicle, the funds are released to complete the sale. If you reject it, your payment is returned in full.
Chosen for Their Condition
Our standards apply before your search begins
A vehicle's mechanical condition and history both matter. We use our sourcing experience and workshop checks to identify concerns before a car joins our stock, so that preparation begins well before your purchase.
- Trusted vehicle sources — condition, history and reliability guide our selection from banking, leasing and fleet partners.
- Quality takes priority — our team is not rewarded for sales volume; every car has to earn its place in the collection.
- Checked before advertising — skilled technicians examine each vehicle before it is offered to customers.
- Only approved vehicles are listed — any car that does not satisfy our standards stays off the website.
The Standard for Inclusion
What every car must meet
Approval for sale depends on the vehicle meeting each of these requirements.
- Verified service and maintenance history
- No unresolved major mechanical faults
- No record of substantial accident damage
- A complete inspection confirming roadworthiness
- Compliance with our safety and quality standards
- Valid and complete vehicle registration documents
We do not sell vehicles with known defects or faults, including discounted cars or cars described as "sold as seen". Our approval checks are intended to help you remain confident in your choice after the 14-day inspection period.
Take the time to know it is right
Your funds stay securely held while you spend 14 days driving and inspecting the car. You can return it or arrange an exchange if it does not meet your needs.